Yahoo is notoriously known for locking people out of their accounts – especially following the recent wave of password complexity requirement policy that was enforced.
Old and new yahoo mail users were made to use a minimum of 8 characters as password which must include:
-Uppercase (A)
-Lowercase (a)
-Number (1)
This is great for increasing account security but becomes a nightmare for the average user who prefers easy passwords, such as name of a family member, birthday, phone number etc
Possible causes of yahoo account Lockout
- Login from Unrecognized device/Location: Yahoo won’t ask verification questions when you login from a recognized device (mobile/PC) or IP Address (airtel, MTN other network) regularly used. So if you login from a Public network, Office Wifi or cafe and required to answer verification questions you can’t remember – Login from your main device/network to resolve the issue.
- Forgotten email or password:Sometimes our memory fails us and since it’s not recommended to write your password down, passwords that meets yahoo complexity requirement can be easily forgotten.
- Forgotten account recovery questions: Questions you selected during registration and provided answers to such as ‘What is the first name of your favourite cousin’, where did you meet your spouse, What’s your favourite food etc.
NOTE: If you still have access to your password, Now would be the time to review or change recovery questions/answers or add a phone number to your account. This can be done by clicking on the Settings button when logged in (gear-like icon near your name) and select Account Info >> Update password-reset info.
How to contact Yahoo Customer care to resolve password recovery problems
My main reason for writing this is to create awareness about Yahoo Customer care service which most people fail to use.
Last week, I emailed yahoo on-behalf of a client who forgot his password, remembers only one of two recovery question required to effect a password reset.
In the email, i included details of his account such as Name, birthday, location/device he usually logs in from, contacts he emails, one of the recovery answer – Basically, trying to prove his identity.
In less than 24 hours, they responded with a temporary password and link to set a new password.
You too can contact yahoo by email or phone to complain about account related issues and based on information provided, they will respond withing 24 hours.
– To contact Yahoo by email You must have an alternate email they can use to reach you.
Contact Yahoo Customer Care Service. – Topic: Password & Sign in issue, Sub-topic: change password > Select email and fill out the form shown.
– Contact yahoo by Phone: You may call technical support team at 800-3057664. It’s a USA phone number, so if you live outside US, please use Skype to dial that number absolutly free!
I hope this helps a Yahoo Mail user
