Guaranty trust Bank Plc is one of the Banks in Nigeria that has recognized the huge potential of Social media in customer relationship management and has tapped into it by creating interactive channels on Facebook, Twitter, Instagram, Youtube – the list goes on.
These social media platforms are used for personal reasons by most people but there’s a business side to it.
Companies can reach a wider audience for product announcements, advertising campaigns and faster resolution of customer complaints.
The days of visiting your bank branch location to report a complaint, inquiries are almost over as more people get online. I guess this warranted the need for the GTBank to launch a WhatsApp Account for customers to easily reach out and ask account related questions.
The GTBank WhatsApp account will resolve complaints from those who can’t reach the bank customer care unit on twitter, facebook, email or phone.
ADD GTBANK ON WHATSAPP
07016974994 is the Phone number (WhatsApp Only)
If you don’t have WhatsApp on your Android, iOS phones, you may want to Download WhatsApp
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